Privacy Policy

Privacy policy and personal data protection

Privacy information

Data controller: Gîte en Famille — Dalaidenne Jean-Marc
Address: Rue Saint-Roch 7, 6800 Neuvillers, Belgique
Company / VAT no.: BE 0694.476.250
Phone: +32 477 99 08 76
Privacy contact: contact@giteenfamille.be

Version : 2026-09-21.1

1. What data is processed?

When you use the booking engine or contact us, we may process the information you provide: name, email address, telephone number, postal address, country, stay dates, number of adults/children/babies, age range of the group, presence of a dog, selected options, any promotional code used and the content of your messages. The website and hosting provider may also process technical data required for security and operation, such as connection logs. When geographic statistics for the booking engine are enabled, the IP address is used transiently to determine an approximate city and country; the raw IP address is not stored in WordPress. Information marked as required in the form is necessary to process the booking request and, where applicable, to enter into and perform the rental agreement. If it is not provided, we may be unable to process or confirm the booking. Optional fields are not a condition of booking.

2. Purposes and legal bases

Data is processed to respond to your request and take pre-contractual steps, enter into and perform the booking, prepare and manage the stay, communicate with you, manage payments and the security deposit, comply with accounting, tax or administrative obligations and, where necessary, establish, exercise or defend legal claims. The legal bases are Article 6(1)(b) GDPR (pre-contractual steps and contract), Article 6(1)(c) (legal obligations) and, for certain processing, Article 6(1)(f) (legitimate interests). Where we rely on legitimate interests, these include securing the website and IT systems, preventing abuse and fraud, carrying out limited measurement of the approximate geographic origin of visits in order to understand the website audience, administratively following up requests and retaining information needed to establish, exercise or defend our rights. Such processing is limited to what is necessary and proportionate for those purposes.

3. Marketing and promotions

Booking data is not automatically used to send promotional messages. A private promotional code may nevertheless be linked to an email address to check eligibility and usage limits for the booking; this is part of pre-contractual and contractual management and is not marketing consent. If the form offers the option to receive news or offers from the property, this choice is voluntary, not pre-ticked and based on your consent. You can withdraw consent at any time, free of charge, by replying to the message or writing to the contact address.

4. Who may receive the data?

Access is limited to the property controller and service providers needed to operate the website and manage bookings, such as hosting, email and, where used, calendar or management tools. If geographic statistics are enabled, the IP address is sent on a one-off basis to ipwho.is to obtain an approximate city and country; the plugin then retains only that location and the consultation time. If Telegram mobile alerts are enabled, limited interaction details (opening the Booking page or clicking “Book”, time, device type, visit source and approximate city/country when available) are sent to Telegram to notify the property manager; the visitor’s raw IP address is not sent to Telegram by the plugin. Where necessary, data may also be disclosed to financial institutions involved in payments, professionals responsible for accounting or administrative obligations and public authorities when required by law. The website may display Google reviews through a third-party module. Depending on the module configuration and your consent choices, requests to Google services may be made. Service providers may process data only for the services entrusted to them and in accordance with applicable data-protection rules. We do not sell or rent your personal data.

5. Transfers outside the EEA

Some service providers or international groups used by the website may process data outside the European Economic Area. Where this occurs, the transfer is governed by Articles 44 and following of the GDPR. Depending on the country and provider concerned, the transfer may rely on an adequacy decision adopted by the European Commission or, where no adequacy decision applies, on appropriate safeguards such as the European Commission Standard Contractual Clauses, supplemented where necessary by additional protective measures. You may contact us at the address above for more information about applicable transfers and the safeguards used.

6. Retention periods

Unconfirmed booking requests are generally retained for no more than 12 months after the last exchange, unless a particular need justifies otherwise. Data relating to confirmed bookings is kept for as long as necessary to manage the stay and then, for contractual, accounting, tax or evidential purposes, for up to 10 years where required by law or justified by the defence of legal rights. Detailed consultation statistics (date/time and approximate city and country when available) are retained for no more than 90 days; daily totals may be retained for up to 400 days. Marketing data based on consent is retained until consent is withdrawn; after that, only the minimum evidence necessary to comply with obligations may be retained.

7. Your rights

Subject to the conditions of the GDPR, you may request access to your data, rectification, erasure, restriction of processing and portability, and you may object to certain processing. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise your rights, contact us using the address above. Reasonable verification of your identity may be requested where there is doubt.

8. Complaint

You may lodge a complaint with the competent data protection authority. You may also contact us first so that we can examine your request directly.

9. Security

We implement reasonable technical and organisational measures to restrict access to data, secure the website and reduce the risks of loss, unauthorised access, alteration or disclosure. No electronic transmission or storage can, however, be guaranteed to be entirely risk-free.

10. Cookies and trackers

The website uses a consent-management tool (Complianz) to present Accept, Refuse and Preferences choices and to manage the blocking of non-essential cookies or scripts where consent is required. Strictly necessary cookies for operation, security and language preferences may be used without consent. Certain third-party content, including Google Maps, may be blocked until the visitor makes a choice. The Google reviews module may also make requests to Google to display reviews. The current list of cookies and services, their purposes and retention periods is set out in the Cookie Policy generated by the consent tool. Consent can be changed or withdrawn at any time.

11. Automated decision-making and profiling

We do not make decisions that produce legal effects or similarly significantly affect a person solely on the basis of automated processing, and we do not carry out profiling within the meaning of Article 22 GDPR. The website may perform certain calculations automatically, including calculating a price based on dates, number of guests or selected options. This calculation is not a final automated decision: the booking request is reviewed and confirmed by the property owner.

12. Updates to this policy

This policy may be updated when the website, the services used or legal requirements change. The version displayed on the website applies at the time of your visit.