Reservations

General rental terms and conditions

Hébergement — direct bookings

Owner/Lessor: Gîte en Famille — Dalaidenne Jean-Marc
Address: Rue Saint-Roch 7, 6800 Neuvillers, Belgique
Company / VAT no.: BE 0694.476.250

Version : 2026-09-12.1

1. Scope

These terms apply to direct bookings of the booked accommodation made through the website or another method accepted by the Lessor. The booking confirmation, the description of the property and these terms, including the rules for use of the property set out in them, together form the contract. Where they conflict, the specific terms stated in the booking confirmation prevail.

2. Booking request and formation of the contract

The calendar and displayed price are calculated from the information entered by the Guest. Availability is checked again when the request is submitted. Clicking “Send my booking request” sends a complete booking request but does not definitively block the dates and does not trigger automatic payment. The booking becomes final only after written confirmation by the Lessor and, where requested, receipt of the deposit payment. A request may be refused due to unavailability, incomplete information, excess occupancy or an obvious pricing error.

3. Guest and group composition

The person making the booking must be at least 18 years old and provide accurate, complete and current information. The full group composition must be declared. Maximum occupancy is 12 guests, including babies. Any change must be reported before arrival. The booking Guest is responsible for everyone they invite or allow into the property.

4. Price, options and promotional codes

The applicable price is the price confirmed in writing by the Lessor based on the dates, number of guests, any dog and selected options. The displayed total price includes standard final cleaning and tourist tax; the refundable security deposit is shown separately. A promotional code or personal benefit applies only when all its conditions are met, including stay dates, use-by date, stay type, authorised email address, usage limits and any exclusions. Unless stated otherwise, only one code may be used per booking and it cannot be combined with another discount. The discount applies to the eligible stay amount and does not reduce the security deposit, tourist tax, dog supplement or late checkout. The code is revalidated when the booking request is submitted. Services not expressly included remain payable by the Guest. An obvious display or calculation error may be corrected before final confirmation.

5. Payment

Unless the confirmation states otherwise, payments are made by bank transfer. A deposit payment of 30% is required to confirm the booking. The balance and security deposit must be paid no later than 56 days before arrival. For a booking made after that deadline, no payment is requested before the Owner’s written confirmation. After confirmation, the full stay price and the security deposit must be paid in one payment within 2 days, and in all cases before arrival. If arrival occurs before that period expires, payment is due immediately after confirmation. The property may not be occupied until all amounts then due have been paid.

6. Security deposit

A refundable security deposit of 500 € is required and is separate from the stay price. It may be used for damage, loss, missing items, exceptional cleaning, lost keys/accessories, unpaid consumption/services and costs caused by breach of the contract. The Guest remains liable for any amount above the security deposit. It is normally returned within 15 days after the stay, subject to inspection and any damage or amounts still to be determined.

7. Cancellation by the Guest

Cancellation must be made in writing. Unless a more favourable rule has expressly been agreed, the cancellation compensation is calculated on the confirmed rental price: more than 42 days before arrival: 30%; 42 to 28 days: 60%; 28 to 2 days: 90%; from the 2nd day before arrival: 100%. No additional administration or file fee is added to this compensation. Non-refundable insurance premiums or third-party costs already incurred are not refunded.

8. Cancellation by the Owner

If the Owner cancels the booking before arrival for a reason attributable to the Owner, other than force majeure or a breach by the Guest, the Owner will notify the Guest in writing, promptly refund all sums already paid and pay the Guest compensation calculated according to the same time scale as in Article 7, applied to the confirmed rental price on the date the cancellation is notified. Where reasonably possible, the Owner may offer replacement accommodation; the Guest remains free to accept it or to choose the applicable refund and compensation. This compensation is not due where cancellation results from force majeure or from a serious breach by the Guest that makes performance of the stay impossible, without prejudice to the Guest’s statutory rights.

9. No withdrawal right, no-show and early departure

Where the statutory exception for accommodation supplied for a specific date or period applies, there is no 14-day withdrawal right. In case of no-show or voluntary early departure, unused nights are not refunded unless the Lessor agrees in writing or mandatory law provides otherwise.

10. Arrival and departure

The dates and times in the booking confirmation prevail. Unless stated otherwise, normal checkout is 10:00 am. Certain weekend packages may allow Sunday departure up to 8:00 pm. A long weekend including Monday may, for example, have checkout on Monday at 10:00 am. The Guest must leave on time and follow key-return instructions.

11. Late checkout

Late checkout until 8:00 pm is available only when offered by the booking engine and confirmed by the Lessor. It depends on availability and may carry the displayed supplement. Late checkout is never available on Friday. Unauthorised overstay may result in the actual additional costs caused, especially where cleaning or the next arrival is affected.

12. Rules for use of the property

The property must be used prudently and for its intended purpose. Without written permission, the Guest may not transfer or sublet the booking, organise parties or similar events, exceed the authorised occupancy, disturb neighbours, smoke indoors, or install a tent, camper, pool, inflatable spa/hot tub or other temporary installation.

13. Order, cleanliness and waste

Even where final cleaning is included or charged, the Guest must leave the property in normal order and cleanliness: dishes washed and put away, used appliances and barbecue cleaned, furniture replaced, sanitary areas left reasonably clean, waste sorted as instructed and personal belongings removed. Exceptional cleaning caused by abnormal use may be charged.

14. Dog

A dog is allowed only when declared and accepted in the booking, within the limit stated for the property. The Guest remains fully responsible for the animal, must prevent nuisance and damage, immediately remove droppings from the garden and surroundings, and follow the specific rules communicated. Abnormal cleaning or repair costs caused by the animal remain payable by the Guest.

15. Electric vehicles, energy and equipment

Electric vehicles may be charged only through the designated charging point and under the stated tariff or conditions. Charging from a normal domestic socket is prohibited without express permission. Included utilities are intended for normal and reasonable use. Objectively established costs arising from abnormal, improper or dangerous use may be charged.

16. Damage, liability and insurance

Any damage, breakage, loss, incident or defect must be reported promptly. The Guest is responsible for damage caused by themselves, their group, visitors and animals in their care. Liability is not limited to the security deposit. The Guest must have appropriate insurance, including rental liability and fire cover where required or applicable.

17. Defects and complaints during the stay

Any defect or non-conformity must be reported to the Lessor as soon as possible so it can be inspected and remedied. Where reasonable, the Guest should provide useful evidence such as photographs or video. A problem reported only after the stay may be harder to verify or remedy, without prejudice to mandatory consumer rights.

18. Force majeure

If an unforeseeable and unavoidable event makes the stay objectively impossible, each party must inform the other promptly and take reasonable steps to limit the consequences. Financial consequences and any rescheduling or refund are determined under applicable law and the specific circumstances.

19. Personal data protection (GDPR)

The data controller is Gîte en Famille — Dalaidenne Jean-Marc. Data provided with an enquiry or booking (including identity, contact details, address, stay dates, group composition, options and messages) is processed to answer the request, take pre-contractual steps, perform and manage the booking and stay, manage payments, comply with legal obligations and, where necessary, establish, exercise or defend legal claims. The legal bases are mainly pre-contractual steps or performance of the contract, compliance with legal obligations and the legitimate interest in managing and evidencing bookings. Access is limited to people and service providers needed for these purposes (including website hosting, e-mail and management tools used by the Lessor). Unconfirmed enquiries are normally kept for no more than 12 months after the last exchange; data needed for a confirmed booking, accounting, tax or evidence of the contract may be kept for up to 10 years where required by law or justified for legal claims. Subject to the GDPR, the Guest may exercise rights of access, rectification, erasure, restriction, portability and objection, and may withdraw consent where a processing activity relies on consent. Rights may be exercised using the website contact e-mail and a complaint may be lodged with the competent data protection authority. Booking data is not used for promotional e-mails without a separate legal basis; where marketing consent is requested, it is optional and may be withdrawn at any time. Further details are provided in the website privacy policy.

20. Severability and applicable law

If one provision is invalid or unenforceable, the remaining provisions continue to apply. The contract is governed by the law applicable to the contract. In the event of a dispute, the parties first seek an amicable solution; failing that, jurisdiction is determined according to the applicable mandatory rules.